Privacy Policy

This Privacy Policy explains how Bet 99, operating the Bet 99 brand through the website bet99-win.ca (the "Website"), collects, uses, discloses, and protects your personal information when you visit the Website, create an account, place bets, use our casino and sportsbook services, or otherwise interact with us online.

It applies to:

Registered players using our online gaming services in Canada; and
Visitors to the Website who may browse content without registering.

By using the Website or our services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy and applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA") and equivalent provincial laws where applicable. Additional protections may apply to individuals located in the European Union/European Economic Area ("EU/EEA") and Mexico, as described below.

Effective date: 1 January 2026

Who We Are

For the purposes of this Privacy Policy, "Bet 99", "Bet 99", "we", "us" or "our" refers to the operator responsible for processing your personal information in connection with the Website bet99-win.ca and related Canadian online gaming services.

Operator and Licensing Structure

Owner of the Bet 99 brand: Sports Venture Holdings Inc., a private company identified as the owner of the Bet 99 brand.
Ontario residents: Online gaming operations for players located in Ontario are regulated by the Alcohol and Gaming Commission of Ontario ("AGCO") and conducted under an operating agreement with iGaming Ontario ("iGO"). Bet 99 is listed as a registered operator in iGaming Ontario's regulated market reports (see, for example, iGaming Ontario's Market Performance reports).
Residents of Canada outside Ontario: Online gaming services for Canadian residents outside Ontario are provided under a permit issued by the Kahnawake Gaming Commission ("KGC") to BQC Consulting GmbH on behalf of Sports Venture Holdings Inc. (see Kahnawake Gaming Commission interactive gaming information).

Legal Entity and Address

The primary data controller for personal information collected through bet99-win.ca is:

Entity: Sports Venture Holdings Inc.
Role: Owner of the Bet 99 brand and operator of Canadian-facing online gaming services via bet99-win.ca.

For players outside Ontario who use services provided under the KGC permit, BQC Consulting GmbH acts as an authorized operating entity on behalf of Sports Venture Holdings Inc.

The detailed registered office address, corporate registration number and any additional legal entity information are made available and updated from time to time in the footer or "Legal"/"About Us" sections of bet99-win.ca. Those details form part of this Privacy Policy by reference.

Data Protection Contact

We have appointed a dedicated privacy contact (Privacy Officer/Data Protection Officer, "DPO") responsible for overseeing questions in relation to this Privacy Policy.

Primary contact method: Please use the contact channels (such as support email, live chat, or contact forms) published in the "Contact Us" or equivalent section of bet99-win.ca, and clearly indicate that your query concerns "Privacy" or "Data Protection". Your request will be routed to our Privacy Officer.
Postal correspondence: You may send written privacy queries or complaints to our corporate mailing address as displayed from time to time in the footer of bet99-win.ca, addressed to "Privacy Officer".

Because phone numbers and specific email addresses may change over time, the Website will always contain the most up-to-date contact details, which should be used in preference to any cached or archived information.

What Personal Data We Collect

We limit the collection of personal information to what is necessary for identified purposes and to operate a secure, compliant online gaming platform. The categories of data we may collect include:

Identity and Contact Data

Full name, date of birth, and gender (where provided).
Residential address, billing address, and country/province of residence.
Email address and telephone/mobile number.
Government-issued identification details (for example, information from passport, driver's licence, or other ID documents) and copies of such documents, where required for age and identity verification (KYC).

Account and Gaming Data

Username, password (stored in hashed form), security questions/answers (if used).
Account configuration, language and communication preferences.
Betting, wagering and gaming history, including:
- Type of game or bet (casino, sportsbook, live betting, etc.).
- Stakes, wins, losses, bonuses used and loyalty points.
- Game session data, including timestamps and duration.
Responsible gambling settings (deposit limits, time limits, self-exclusion, cooling-off periods) and related interactions.

Financial and Payment Data

Payment method type (e.g., credit/debit card, e-wallet, bank transfer).
Partial payment card or account identifiers (we do not store full card numbers or CVV codes; these are processed by our PCI-DSS-compliant payment providers).
Deposit and withdrawal history, including dates, amounts, currencies and status.
Banking details (such as IBAN, account numbers, routing numbers) where needed to process withdrawals.

Technical and Usage Data

IP address and approximate geolocation (at the city/region level) derived from your IP or device settings.
Device information (device type, operating system, browser type/version, language settings, screen resolution, unique device identifiers).
Log data such as access times, pages viewed, clickstream, URLs visited, referral pages, and interactions with our user interface.
Information used to verify that you are physically located in a permitted jurisdiction (geolocation and related technical signals, where legally required).

Behavioural, Marketing and Communications Data

Records of marketing consent and preferences (email, SMS, push notifications, phone, in-account messaging).
Data on how you interact with marketing campaigns (opens, clicks, unsubscribes, conversion information, bonus redemptions).
Profiles and segments created to tailor offers (e.g., preferred game types, typical bet sizes, frequency of play), in line with applicable law and your consent where required.
Information you provide in surveys, feedback forms, reviews and similar communications.

Customer Support and Communications Data

Content of communications with our customer support and responsible gambling teams (emails, live chat transcripts, call notes).
Internal comments or flags regarding problem gambling concerns, account security, or regulatory queries.

Information from Third Parties

Data from identity verification and KYC/AML service providers (e.g., confirmation of your identity, age, sanctions or politically exposed person status).
Information from payment providers and banks to confirm payment, detect fraud or resolve disputes.
Information from regulators or law enforcement where legally provided to us.

Cookies and Similar Technologies

We use cookies, web beacons, pixels, SDKs and similar tracking technologies to collect certain technical and behavioural data, as described in more detail in the "Cookies & Tracking Technologies" section below.

We do not knowingly collect personal information from individuals who are under the legal gambling age in their jurisdiction (typically 19 in Ontario and most of Canada, subject to local law). If we discover that a minor has provided us with personal information, we will take reasonable steps to delete that information and close any related account.

Legal Basis for Processing

We process personal information in accordance with applicable Canadian privacy laws (including PIPEDA and substantially similar provincial laws) and, where applicable, with the EU General Data Protection Regulation ("GDPR") and Mexican data protection law. Depending on your location and the context, we rely on the following legal bases or equivalent concepts.

Consent

We obtain your consent for clearly identified purposes, such as:
- Creating and managing your gaming account.
- Sending you marketing communications (email, SMS, push notifications) that are not strictly necessary for providing our services.
- Using certain non-essential cookies and similar technologies for analytics or advertising.
Under PIPEDA and comparable laws, your consent may be express (e.g., ticking a box) or implied (e.g., by continuing to use the services after clear notice), depending on the sensitivity of the information and your reasonable expectations.
Where GDPR applies, consent is one of the legal bases under Article 6(1)(a); where Mexican law applies, consent is interpreted in line with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).

Contractual Necessity

We process personal information because it is necessary to enter into and perform our contract with you, including:
- Registering your account and verifying your identity and eligibility.
- Providing access to games, processing bets, granting bonuses and paying out winnings.
- Operating loyalty programs, promotions and tournaments that you join.
- Providing customer support and handling your requests.
Without this data, we cannot provide you with our gaming services or fulfil our contractual obligations.

Legal and Regulatory Obligations

As a licensed online gaming operator in Canada, we must comply with a range of legal obligations, including:
- Anti-money laundering (AML) and counter-terrorist financing (CTF) requirements.
- Know-your-customer (KYC) and age/identity verification obligations.
- Record-keeping obligations imposed by gaming regulators (AGCO, iGO, KGC and other competent authorities).
- Tax reporting and other statutory reporting obligations.
We process and retain certain data for the periods required by law, even if you request deletion, where such retention is mandatory.

Legitimate Interests / Reasonable Purposes

We process personal information where it is necessary for our legitimate interests (or those of a third party) and these are not overridden by your rights and interests, such as:
- Ensuring network and information security, preventing fraud and abuse, and protecting the integrity of our games and systems.
- Performing analytics to understand how our Website and services are used so we can improve them.
- Personalizing content and offers to provide a better user experience, within the boundaries of your marketing and privacy preferences.
- Establishing, exercising or defending legal claims and managing disputes.
Under Canadian law, these activities align with the concept of "appropriate purposes" and "reasonable purposes" in the circumstances; where GDPR applies, this corresponds to Article 6(1)(f); and where Mexican law applies, to processing for compatible, lawful purposes identified in our privacy notices.

Purpose of Processing

We collect and use personal information only for specific, explicit and legitimate purposes. These include:

Providing and Managing Our Gaming Services

Creating, verifying and maintaining your gaming account.
Providing access to online casino, sportsbook and other games offered via bet99-win.ca.
Processing deposits, withdrawals, bets and payouts.
Administering bonuses, loyalty programs, promotions and tournaments.
Providing customer support and resolving technical issues.

Compliance and Risk Management

Meeting our obligations under gaming, AML/CTF and other applicable laws.
Verifying your identity, age and residence, and preventing account duplication or impersonation.
Monitoring transactions and play patterns to detect potential fraud, money laundering, bonus abuse or other prohibited behaviour.
Ensuring compliance with self-exclusion, deposit limits and other responsible gambling measures.

Improving and Personalizing Our Services

Performing analytics and statistical analysis on aggregated or pseudonymized data to understand usage trends, identify performance issues and enhance Website functionality.
Testing and deploying new features, games and interfaces.
Personalizing content, game recommendations and in-account experiences based on your preferences and previous interactions, within applicable legal and consent frameworks.

Marketing and Promotions

Sending you marketing communications (such as offers, bonuses, newsletters and surveys) by email, SMS, push notification or in-account messages, where permitted by law and in accordance with your preferences.
Analyzing the effectiveness of campaigns (open and click rates, conversions) to improve relevance.
Collaborating with affiliates and advertising networks to present promotions, in compliance with applicable marketing regulations and your consent where required.

Security, Integrity and Enforcement

Protecting the security and integrity of our systems, services and players' accounts.
Detecting, preventing and responding to security incidents and system abuse.
Enforcing our Terms and Conditions, Bonus Rules and other applicable policies.
Investigating and managing disputes, chargebacks, regulatory inquiries and legal claims.

Corporate and Administrative Purposes

Internal reporting, auditing and quality assurance.
Business planning, forecasting and governance.
Carrying out corporate transactions such as mergers, acquisitions, restructurings or transfers of business, subject to appropriate safeguards.

Disclosure & Sharing

We do not sell your personal information in the ordinary sense of that term. We may share personal information with third parties in the following circumstances, always subject to appropriate contractual or legal safeguards and only to the extent necessary for the purposes described above.

Group Companies and Authorized Operators

Sports Venture Holdings Inc. and its group entities that support the operation of Bet 99 in Canada.
BQC Consulting GmbH and other entities authorized to operate the Bet 99 services for residents outside Ontario under the Kahnawake Gaming Commission permit.

Payment Service Providers and Financial Institutions

Banks, card schemes, payment processors, e-wallet providers and other financial intermediaries that process your deposits and withdrawals.
These entities may process your data as independent controllers or processors, subject to their own legal obligations and privacy notices.

Service Providers and Vendors

Technology providers that supply hosting, cloud infrastructure, content delivery networks, cybersecurity services and data storage.
Game providers and platforms (casino game studios, sportsbook platforms) that require limited data to operate games and ensure fairness.
Identity verification, KYC/AML screening and geolocation service providers.
Customer support tools, CRM systems, email/SMS delivery platforms and analytics providers.
Professional advisers such as lawyers, auditors and consultants, under confidentiality obligations.

Regulators, Authorities and Law Enforcement

Gaming regulators (including AGCO, iGaming Ontario and the Kahnawake Gaming Commission) for licensing, compliance monitoring, reporting and investigation purposes.
Government bodies, tax authorities, financial intelligence units and law enforcement agencies, where we are required or permitted by law to disclose information (for example, in relation to AML/CTF, fraud, criminal investigations or court orders).

Affiliates and Advertising Partners

Affiliates and marketing partners who refer players to the Website, to enable us to attribute traffic and calculate commissions.
Advertising networks and third-party marketing platforms, but only:
- Where permitted by law and in line with applicable advertising standards for online gambling; and
- With your consent where required (for example, for cookies or direct marketing).

Corporate Transactions

If we are involved in a merger, acquisition, reorganization, asset sale or similar corporate transaction, your information may be transferred to prospective or actual purchasers, their advisors and related entities, subject to confidentiality and appropriate safeguards.

With Your Consent or at Your Direction

We may share your information with other third parties when you explicitly ask us to or consent to such sharing (for example, participating in joint promotions with partners).

International Transfers

Although our services are targeted at players in Canada, your personal information may be transferred to and processed in other countries where our group companies, service providers or regulators are located. These countries may have data protection laws that differ from those in your home jurisdiction.

Locations of Processing

Canada (primary location of our operations and many of our systems).
European Economic Area (EEA), Switzerland and the United Kingdom (for some technology providers, game studios and verification services).
United States and other jurisdictions where certain cloud, analytics and communications providers operate.

Safeguards for Cross-Border Transfers

We take steps to ensure that any cross-border transfers comply with applicable law and provide adequate protection for your personal information, including:
- Using written contracts with service providers that require them to protect your data, process it only on our instructions and implement appropriate security measures.
- Where required under GDPR, using European Commission - approved Standard Contractual Clauses (SCCs) or other valid transfer mechanisms for transfers from the EEA/UK.
- Conducting risk assessments of transfers and, where necessary, implementing additional safeguards such as encryption, pseudonymization or access restrictions.
Where relevant, we also take into account international frameworks such as the EU - U.S. Data Privacy Framework and equivalent arrangements, to the extent they may be applicable to our service providers.

By using our services, you understand that your personal information may be transferred to and processed in countries outside your own, subject to these safeguards and the protections described in this Privacy Policy.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to meet legal, regulatory and reporting obligations, and to resolve disputes and enforce our agreements. Retention periods may vary depending on the type of data and applicable law.

General Retention Principles

We identify retention periods based on:
- Legal and regulatory requirements (in particular, gaming and AML/CTF laws).
- The nature and sensitivity of the data.
- The purposes for which we process the data.
When data is no longer required, we will either securely delete it or irreversibly anonymize it so it can no longer be associated with you.

Indicative Retention Periods

Account and identification data: For as long as you maintain an active account, and thereafter typically for up to five (5) years after account closure, or longer if required by applicable gaming or AML/CTF legislation.
Transaction and betting history: Generally retained for at least five (5) years from the date of the relevant transaction, and potentially longer where necessary to comply with legal obligations or to resolve disputes.
KYC documentation: Copies of ID and verification records are retained for periods mandated by law (usually up to five (5) years after the end of the business relationship or the date of the last transaction, depending on the jurisdiction).
Customer support records and complaints: Typically retained for three (3) to seven (7) years from the date of the last interaction, depending on the nature and seriousness of the issue.
Marketing data: Kept until you withdraw your consent or object to marketing, or for up to two (2) years after your last active interaction with us, after which it may be anonymized and used only for statistical purposes.
Technical logs and security data: Retained for between six (6) months and two (2) years, depending on the log type and security requirements.
Cookies: Stored on your device for periods ranging from the session duration up to two (2) years, depending on the cookie type and your preferences (see "Cookies & Tracking Technologies" below).

In all cases, we may retain data for longer where necessary in connection with ongoing or potential disputes, legal proceedings, regulatory investigations or to meet document retention obligations expressly imposed by law. When such retention is no longer necessary, we will securely delete or anonymize the data.

Your Rights

Your rights depend on your location and the laws that apply to our processing of your personal information. We are committed to respecting your rights under Canadian law and, where applicable, under the GDPR and Mexican data protection law.

Rights Available to All Users (Including Canadian Residents)

Right to access: You can request confirmation of whether we hold personal information about you and obtain a copy of such information, subject to limited exceptions (e.g., data about other individuals or information protected by legal privilege).
Right to correction: You can request that inaccurate or incomplete personal information be corrected or updated. In some cases, you can update your information directly in your account settings.
Right to withdraw consent: Where we rely on consent, you can withdraw that consent at any time (for example, by changing your marketing preferences or disabling certain cookies). This will not affect the lawfulness of processing based on consent before withdrawal.
Right to opt out of marketing: You can object at any time to the use of your personal information for direct marketing purposes, and we will stop sending you marketing communications.
Right to complain: You can contact us with questions or complaints about how we handle your personal information. You also have the right to lodge a complaint with the relevant privacy regulator (see "Complaints & Contacts").

Additional Rights Under GDPR (EU/EEA and Certain Other Jurisdictions)

If you are located in the EU/EEA (or another jurisdiction where GDPR applies to our processing), you may have additional rights, including:

Right to erasure ("right to be forgotten"): You may request that we delete your personal information in certain circumstances (for example, where it is no longer necessary for the purposes for which it was collected or you have withdrawn consent). We may need to retain certain data where required by law (e.g., AML/CTF, gaming regulations).
Right to restriction of processing: You may request that we restrict processing of your information in specific situations, such as while we assess a correction request or objection.
Right to data portability: You may request a copy of certain information you have provided to us in a structured, commonly used and machine-readable format, and ask us to transmit it to another controller where technically feasible.
Right to object: You may object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. We will stop the processing unless we have compelling legitimate grounds that override your interests, or where processing is needed for legal claims.
Rights in relation to automated decision-making: If we use automated decisions that produce legal effects or significantly affect you (for example, certain fraud checks), you may have the right to obtain human review, express your point of view and contest the decision.

Additional Rights for Residents of Mexico

If Mexican data protection law (LFPDPPP) applies, you may exercise ARCO rights:

Access: Obtain confirmation of whether we hold your personal data and access it.
Rectification: Request correction of inaccurate or incomplete data.
Cancellation: Request that we cancel (delete) your personal data in certain circumstances, subject to legal retention obligations.
Opposition: Object to specific processing activities, including for marketing or profiling, where permitted by law.

You may also withdraw consent and limit the use or disclosure of your data for specific purposes, within the bounds of applicable regulations and our legal obligations as a regulated gaming operator.

How to Exercise Your Rights

Submit your request: Contact us using the contact details provided on bet99-win.ca (for example, via support email, contact form or live chat) and clearly state that your request concerns "Privacy" or "Data Protection". Please specify which right you wish to exercise and provide sufficient information to verify your identity and locate your data (such as your username and registered email address).
Verification: For your protection, we may need to verify your identity before acting on your request (for example, by asking you to log in, confirm certain details, or provide identification).
Response timeframe: We aim to respond to your request within 30 days of receipt. If your request is complex or we have received several requests, we may extend this period in accordance with applicable law, in which case we will inform you of the extension and reasons.
Fees: We generally handle requests free of charge. However, we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded, excessive or repetitive, where permitted by law.

Please note that certain rights are subject to legal and regulatory restrictions, particularly in relation to gaming, AML/CTF and financial reporting obligations. Where we are unable to comply with a request (for example, to delete data that must be retained by law), we will explain the reasons, unless we are legally prohibited from doing so.

Cookies & Tracking Technologies

We use cookies and similar technologies to ensure the Website functions properly, enhance your user experience, and help us understand and improve how our services are used. Cookies are small text files stored on your device when you visit the Website.

Types of Cookies We Use

Strictly necessary cookies: These cookies are essential for the operation of the Website and the provision of our services (for example, enabling login, maintaining sessions, processing payments, and ensuring security). You cannot opt out of these cookies without affecting the functioning of the Website.
Functional cookies: These cookies remember your preferences (such as language, region, or display settings) and provide enhanced, more personalized features.
Analytics and performance cookies: These cookies collect information about how visitors use the Website (such as pages visited, time spent, and errors encountered) to help us improve performance and user experience. Data is often aggregated and used for statistical purposes.
Advertising and targeting cookies: These cookies may be set by us or our advertising partners to build a profile of your interests and show you relevant advertisements on our Website or on third-party sites. They may also be used to limit the number of times you see an ad and measure the effectiveness of campaigns.
Session vs. persistent cookies: Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a defined period or until you delete them.
First-party and third-party cookies: First-party cookies are set by bet99-win.ca. Third-party cookies are set by service providers (for example, analytics platforms or advertising networks) and are subject to their own privacy policies.

Managing Cookies and Preferences

Cookie settings on the Website: Where provided, you can use our cookie management tools or banners to accept or reject non-essential cookies (such as analytics or advertising cookies). Your choices will be stored in a cookie on your device.
Browser settings: Most browsers allow you to:
- View which cookies are stored on your device and delete them.
- Block all cookies or specific types of cookies from being placed.
- Set preferences to prompt you before cookies are stored.
Effect of disabling cookies: If you block or delete cookies, some features of the Website or services may not function properly, and your user experience may be degraded.

Some browsers offer "Do Not Track" or similar settings. At present, there is no universally agreed standard for interpreting such signals. We will review industry developments and update our practices if standardized approaches become widely adopted and legally required.

Data Security

We take the security of your personal information very seriously and implement technical and organizational measures designed to protect it against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

Technical Safeguards

Encryption in transit: Data transmitted between your device and our systems is protected using industry-standard encryption protocols (such as TLS 1.2 or higher), helping prevent interception or tampering.
Encryption at rest: Where appropriate, we encrypt sensitive data (such as certain financial and authentication data) when stored, or apply equivalent protective measures such as tokenization and hashing.
Secure authentication: We use secure password hashing and encourage strong passwords. For internal systems and administrative access, we deploy multi-factor authentication and role-based access controls.
Network and infrastructure security: We use firewalls, intrusion detection/prevention systems, anti-malware tools, and other security technologies to protect our infrastructure.

Organizational and Procedural Measures

Access controls: Access to personal information is restricted to personnel and service providers who need it for legitimate business purposes and are bound by confidentiality obligations.
Vendor security: We carefully select service providers and require them to implement appropriate security measures. Where feasible, we align our controls with internationally recognized frameworks (such as ISO/IEC 27001 and SOC 2 principles), even if we do not publicly claim formal certification.
Training and awareness: Employees with access to personal information receive training on data protection, privacy and security best practices, including the handling of sensitive gaming and financial information.
Backups and continuity: We maintain backup and disaster recovery procedures designed to safeguard data and ensure continuity of our services.

Incident Detection and Response

We monitor our systems for potential security incidents and anomalies.
We maintain incident response protocols to detect, investigate, contain and remediate security events.
Where required by law, we will notify the relevant authorities and affected individuals of a data breach without undue delay, providing information on the nature of the incident, the data involved and steps taken in response.

While we strive to protect your information using appropriate safeguards, no system can be guaranteed to be 100% secure. You are responsible for keeping your account credentials confidential and for using unique, strong passwords. If you believe your account has been compromised, please contact us immediately using the channels provided on bet99-win.ca.

Complaints & Contacts

If you have questions about this Privacy Policy, our data practices, or wish to make a complaint, you have several options.

Contacting Us

Online support and contact forms: You can contact us through the support tools (such as live chat, help centre or contact forms) available on bet99-win.ca. Please indicate that your query relates to "Privacy" or "Data Protection" so it can be directed to the appropriate team.
Email and phone: The current customer support email address and telephone number are published from time to time in the "Contact Us" or equivalent section of the Website. These channels can also be used for privacy-related questions and complaints.
Postal address: You may send written correspondence to our corporate mailing address as displayed in the footer or legal notices of bet99-win.ca, addressed to "Privacy Officer".

Internal Complaint Procedure

Step 1 - Initial contact: Contact our customer support or Privacy Officer with a description of your concern. Please include relevant details (e.g., your username, approximate dates, and the nature of the issue) to help us investigate.
Step 2 - Acknowledgement: We will acknowledge receipt of your complaint as soon as reasonably possible and, in any event, typically within 10 business days.
Step 3 - Investigation and response: We will investigate your concern and aim to provide a substantive response within 30 days of receipt. If we require more time due to complexity or volume of complaints, we will inform you of the reason and expected timeline, in line with applicable law.
Step 4 - Escalation: If you are not satisfied with our response, you may request further review by our Privacy Officer or a senior member of our compliance team.

Regulatory and Supervisory Authorities

Without prejudice to any other rights, you also have the right to lodge a complaint with the competent data protection or privacy authority, particularly in the place where you live, work or believe your rights have been infringed. Depending on your location, this may include:

Canada:
- Office of the Privacy Commissioner of Canada (OPC)
  Website: https://www.priv.gc.ca
- Where applicable, provincial privacy commissioners (for example in Alberta, British Columbia or Quebec) with jurisdiction over private-sector organizations.
European Union / EEA: Your national or regional Data Protection Authority (DPA). Contact details are available via the European Data Protection Board (EDPB) website.
Mexico:
- National Institute for Transparency, Access to Information and Personal Data Protection (INAI)
  Website: https://home.inai.org.mx

For gaming-related complaints, you may also have rights to contact the relevant gaming regulator (such as AGCO, iGaming Ontario or the Kahnawake Gaming Commission) as indicated on their official websites and on bet99-win.ca, although such regulators typically focus on gaming conduct rather than privacy issues.

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or regulatory guidance. When we make material changes, we will take appropriate steps to inform you.

How We Will Notify You

Website notice: Posting the updated Privacy Policy on bet99-win.ca with a revised "Last updated" date.
Email notifications: Where appropriate, sending an email to the address associated with your account summarizing material changes.
In-account or banner alerts: Displaying notifications in your account dashboard or via prominent banners on the Website, especially in relation to significant changes affecting how your data is used.

Advance Notice for Significant Changes

For material changes that significantly affect your rights or the way we use your personal information (for example, introducing new types of data sharing or materially changing our purposes), we will generally provide at least 30 days' advance notice where feasible before the changes take effect.
During this notice period, you may:
- Review the updated Policy and, if you do not agree with it, adjust your privacy settings, withdraw consent where applicable, or close your account.
- Contact us with questions or objections relating to the changes.

Version Control and Change Log

Last updated: February 2026
We maintain internal records of previous versions of this Privacy Policy and can provide a summary of key changes upon request (for example, changes in categories of data collected, new purposes of processing, or new types of data recipients).

Your continued use of bet99-win.ca or our services after any update becomes effective will constitute your acceptance of the updated Privacy Policy, to the extent permitted by applicable law. If you do not agree with the changes, you should discontinue use of our services and may request account closure using the procedures described on the Website.